Celebrating Togetherness This Hari Raya 2024 

Celebrating Togetherness This Hari Raya 2024 

🌙✨ Celebrating Togetherness This Hari Raya 2024 ✨🌙

As the moon shines brighter, and the hearts grow lighter, we at Museigen Hobby are embracing the spirit of Hari Raya Aidilfitri with open hearts and warm wishes to all our Muslim friends and clients. This is a time of joy, reflection, and togetherness, and although our deliveries might pause for a brief moment, our commitment to serving you doesn’t. Discover how we’re keeping the festive spirit alive and ensuring that your hobby needs are catered to, even as we respect and celebrate this important time.

A Little Pause, A Lot of Love

Understanding the importance of this festive season, we’re taking a short break in deliveries from 10/4/24 – 14/4/24. But that doesn’t mean we’re stepping back from being there for you. Our virtual doors remain wide open for any support, email correspondence, or consultations you might need. It’s our way of saying we’re here for you, celebrating with you in spirit, and ensuring that your queries and needs are taken care of with the utmost love and attention.

Keeping the Hobby Spirit Alive

At Museigen Hobby, we believe that every moment is an opportunity to share happiness and foster connections, and Hari Raya is no exception. Join us as we delve into how we’re making this Hari Raya extra special for our community, ensuring that while our deliveries take a brief hiatus, our support and services continue to thrive, keeping your hobby spirit alive and vibrant.

 

Looking for the latest product updates?

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Don’t miss out! Join our exclusive Facebook private group for all the fresh scoop and more. For more latest updates of ETA for our Pre-order items please visit our Pre-Order Status page.

Stay connected, stay updated, and let’s continue to share the joy and passion for our hobbies together. 🚀🎈

#HariRaya2024 #MuseigenHobby #FestiveSupport #TogetherInCelebration #HobbyLove #DeliveryUpdate #AlwaysHereForYou #HariRayaWithMuseigen #FestiveDelaysNoWorries #AlwaysAtYourService #JoinOurHobbyCommunity #MuseigenHariRaya2024

Announcement on Adjustment to European Union (EU) Value-Added Tax (VAT) and Import One Stop Shop (IOSS)

Announcement on Adjustment to European Union (EU) Value-Added Tax (VAT) and Import One Stop Shop (IOSS)

Starting from July 1, 2021, the European Union (EU) will apply new VAT rules for all goods selling to European countries, you can read the change applies on the image below.

EU Tax and IOSS Update

Would Museigen Hobby Register The IOSS?

For us, Museigen Hobby as a small business, we decided NOT to register the IOSS, at least this year (2021) we’ll not make any change on our checkout process to charge any VAT from our European customers.

As a result, if you’re living in Europe, all of your purchases in Museigen Hobby will be subject to VAT charged by your country, plus the customs clearance fee charged by the transporter.

What Is An IOSS And What Is It For?

The Import One-Stop-Shop (IOSS) is the electronic portal business designed for online businesses outside of the EU to comply with the EU VAT on imported goods.

The IOSS allows online business sellers who selling goods to buyers in the EU to declare and pay the VAT to the tax authorities, instead of making the buyer pay the VAT at the moment the goods are imported into the EU as it was previously the case (for products over 22 EUR).

You can read more detail by visiting the Import One Stop Shop (IOSS) Page

What Are The Advantages Of The IOSS?

The IOSS facilitates the collection, declaration, and payment of VAT for sellers that are making distance sales of imported goods to buyers in the EU.

Based on what we understand, IOSS is designed for the global online business sellers to collect, declare, and making payments of VAT for the buyer who purchase goods outside of the EU.

Therefore, online sellers need to charge the VAT (based on the buyer’s country of EU) during the checkout process. And therefore, the buyers would only get charged VAT at the time of purchase and do not need to face any surprise fees when the goods are delivered.

If the seller is not registered in the IOSS, the buyer has to pay the VAT and usually a customs clearance fee charged by the transporter.

Why Change The Rule?

These new rules will:

  • Ensure that VAT is paid where consumption of goods and services takes place;
  • Create a uniform and transparent VAT regime for cross-border supplies of goods and services;
  • Re-establish fair competition between European and foreign e-commerce market players, as well as between e-commerce and traditional shops.

What Will Happens Since July 1, 2021, And Does It Affects You?

Here are the answers I get directly from the official EU Consumer…

The answer is yes and no:

  • ‘YES’, because you are positively affected as an EU citizen. Under the new system, benefits range from less tax fraud, more public revenue being raised as fair taxation becomes the new norm and making trade more competitive. EU environmental and health standards is also safeguarded. So, choose to buy from VAT compliant sellers or marketplaces/platforms, as the VAT you pay will serve to build roads, hospitals, schools and will help the COVID-19 recovery efforts.
  • However, the answer is also ’NO’, because you do not have to do anything directly and you are not obliged to change your shopping habits or where you buy from. But you should be aware the new VAT e-commerce rules are meant to bring transparency, simplify procedures and ensure fair taxation for all providers. That is because previously, non-EU businesses could avoid paying VAT and did not have VAT obligations in the EU – meaning their prices were lower. As a result, EU businesses were disadvantaged.

    Due to lack of transparency, you, as the consumer, were sometimes faced with surprise costs or charges to be paid at customs on imported goods. Since 1 July 2021 though, the price you pay can be the final price, with no further calls at importation for VAT or other charges. This is only when you buy goods from a seller or an electronic interface registered in the IOSS.

    If they do not register in the IOSS, you will have to pay the VAT and possibly other postal/carrier charges when goods are imported.

    !!!NOTE: The VAT and possible other postal/courier charges will also have to be paid for goods ordered before 1 July but imported/delivered on or after this date. We recommend EU consumers take this into account when ordering goods from outside the EU and seek more information from the postal operators regarding these additional charges!!!

You can read more detail by visiting the EU Consumer Page.

Some Exceptions Apply

Online sellers do not need to charge VAT on sales of goods in the following circumstances:

 

  • You sell several goods to the same buyer, and these goods are shipped in a package amounting to more than EUR 150. These goods will be taxed at importation in the EU Member State;
  • Your distance sales of goods are facilitated by an electronic interface such as a marketplace or platforms. In this situation, the electronic interface is responsible for the VAT due.

Conclusion

With the effects of the new VAT rules starting from July 1, 2021, as an EU buyer, you must be aware that no matter how much the value of the goods is, there’ll be a charge of VAT, processing, and import fee when the goods hit the EU customs.

You’ll need to clear the payments prior to receiving the goods from the customs office.

If there are any questions or concerns, simply email us at [email protected] and we’ll do our best to help you out.

Have a great day!!

Holiday Notice: Chinese New Year 2021

Holiday Notice: Chinese New Year 2021

Woohoo! The Chinese New Year is around the corner and let’s make it an awesome year. To celebrate the brand new year in the lunar calendar, our courier partners in Malaysia will not be available on the particular date below:

Courier Partners Last Day Pick Up Back To Operation
 

Express

 

   

(Available For Singapore Only)

 8th Feb 2021  15th Feb 2021
 

TNT Express

 

SF Express Logo

 

  10th Feb 2021
 

Aramax Express

 

  11st Feb 2021
**Before 12pm**

 

Courier Partner Last Day Pick Up Back To Operation
Our Local Shipping Method - PosLaju Malaysia

East Malaysia – 6th Feb 2021

Peninsular Malaysia – 8th Feb 2021

 15th Feb 2021

At the same time, our team will be away from 9th (Tuesday) until 14th Feb 2021 (Sunday). We’ll be back to serve you on 15th Feb 2021 (Monday). Our store will still be running as usual during the closure dates but orders placed will proceed on 15th Feb 2021. On behalf of the Museigen Hobby team, we would like to wish you a Happy Chinese New Year!

International Shipping 2021

International Shipping 2021

Since the outbreak of the global pandemic Covid-19, our Standard Shipping Services, EMS, International Air Parcel Service, and Surface Parcel Service were forced to suspending all international shipments from Malaysia.

Unfortunately, more than half a year is passing by, there’s still no update on when they’ll be back to the operation.

Therefore, the only way we could ship internationally is through Express Shipping Services. During these few months, we were constantly finding and testing new express shipping services in order to get one that’s in a great shipping rate while could properly handle and deliver the parcels to our customers.

 

The Shipping Services We Use

Now, we ended up constantly using the TNT Express and the Aramax Express because comparing to the others, the system of these two Express Shipping Services are more stable in handling our parcels to our customers, and the shipping rate is much reasonable at the moment.

We were once recommended and using SF Express for orders specifically from the United States, Canada, and Philipines because of its shipping fee rate. But they’ve drastically increased their shipping rate for the new year of 2021 so we have stopped using it for now.

However, we’ll keep an eye on this service because they did a great job when we were using them and if they do have any promotional period or the price becomes reasonable again, we’ll definitely get back to them.

Since then, we have also tried to use Janio Express but the co-op has failed from the first transaction we made with them. You can read more about our experience with Janio Express here.

Express Shipping Services

 

The Prohibited Items To The Express Shipping Services

So now you know that the only way we could ship internationally is through Express Shipping Services, then you got to know that there are some prohibited items to all Express Shipping Services.

The prohibited items included paints, glues, primers, thinner, powder, etc. So, if you’re placing an order with any of the prohibited items and select “Express Shipping” to checkout, we’ll unable to proceed further.

In this case, you’ll be given two options in our email, 1.) Waiting for the Surface Parcel Service (the only way we could ship the prohibited items) to get back to the operation to proceed further – if you’re going for this option, we’ll secure your order and notify you once the shipping service becomes available to proceed further and 2.) Cancel the order and fully refund.

Either way, we’re happy to proceed with your order as you wish and your understanding would be greatly appreciated.

 

“What If, I’d Like To Use The Standard Shipping Service To Ship My Orders?”

Lastly, if you’re willing to wait for the Standard Shipping Service to get back to the operation to ship your orders. Simply select “Combine Shipping’ as your shipping option to checkout and leave us a note on the checkout page like “I’m willing to wait for the Standard shipping Service to resume to proceed further” or anything related.

With your note, we’ll secure your order(s) and notify you once the service is back.

Otherwise, if you’re just selected “Combine Shipping” without any notes, we’ll assume that you’d like to combine other orders, and not about waiting for the Standard Shipping Services to get back to the operation. So, we’ll not notify you once the Standard Shipping Service is back.

If there’s any question or concern, feel free to leave us a comment below or contact us here!

Our Experience With Janio Express: We Decided To Stop Using It

Our Experience With Janio Express: We Decided To Stop Using It

Since the last blog post, it’s been a while that we haven’t updated our blog.

Today, I’d like to share our experience with Janio Express and why we’ve decided to no longer using it.

As you might not know, we’re not dealing with the courier services directly, except the SF Express. We’re using a 3rd-party courier platform to quote the necessary shipping fees, manage and arrange the shipments.

The 3rd-party courier platform will provide the available shipping services based on the receiver’s destination and the sender’s destination. From there, we noticed that Janio Express has a really good shipping rate for most countries so we started to have this option available for our customers.

And the sad news begins from the first order we’ve placed with them…

Starting from 11/1/2021, Janio Express should come to our store to pick up the first orders we’ve made to transit further. But… no one is coming so we started to report the case and asking for a re-schedule for the next day.

On 12/1/2021, we were waiting for the whole day at our store. The same thing happened, no one comes for the pick-up and not even a phone call to confirm that they’ve received our request. We continued to report the case and asked for a re-schedule for the next day with another new order we have for tomorrow.

The same things happen until 14/1/2021, we wait for the Janio Express to come for the pick up while keep reporting the case, and hopefully, we could successfully co-operate with them since their shipping rate is great for our customers during this global pandemic.

But 4 days passing by from the first order we made with them until today there’s no response, no email, no phone call on what happening. Therefore, we decided to cancel all the orders you’ve made with them and switch to another available shipping service, Aramax Express, or TNT Express.

Based on these few days of experience, we decided to no longer have this option available again to avoid any problematic shipment happened. We believe their system is still being very unstable and we afraid they couldn’t handle our orders properly and deliver the parcel to our customers as securely as promised.

So, for all customers who have paid for the Janio Express as their shipping service, we’ll email you the updates and hope you understand.

Disclaimer: This blog post is all about our personal experience with the Janio Express in Malaysia and the decision we made based on our experiences with them. We’re not sure how’s their performance and deliverability in different areas so we don’t recommend taking our experience as your experience of using this service.

If you’ve used this service before and have any comments or feedback, it’d be much appreciated if you could leave us a comment below and share your experience since we’re open to any courier service that has a good shipping rate so our customers could save some shipping fee and get their parcel to deliver securely and safely.

Announcement: International Parcel & EMS Are Temporary Suspension

Announcement: International Parcel & EMS Are Temporary Suspension

What?! The international parcel and EMS are temporary suspension?

This message makes me feel complicated…

The first thing I do when I woke up in the morning, isn’t getting out of my bed and do the morning routine like everyone else.

Instead, I check out my phone for the latest news of the suppliers, the shipping status for my customers, and the updates of our courier partner Pos Malaysia. 

Here’s the message from the official Pos Malaysia: 

“Pos Malaysia’s international mail, parcel and Express Mail Service (EMS) will be suspended to all international destinations except Singapore begins by 3 August 2020 until further notice.

 

The temporary service suspension is due to service impacts related to Covid-19, which include varying levels of restrictions across destination countries on flights, airport closures and cross border services.”

The reason why it makes me feel this way it’s because it means that I couldn’t ship any order to my international customers, or even worse…

“Will they proceed with the parcels that we’ve previously handed over such as the parcels that’s being held at the transit hub or the en routed parcel?”

I got no clue but I will keep doing the necessary procedure in order to keep everyone’s update.

Some customers even email us furiously saying that they’ve purchased items from countries like Japan and China, and they got no problem with the delivery and could received their items as usual. 

I sweated. 

All I could say is that not all countries have regular flights and despatch parcels to every country across the world. As far as the pandemic occurs, China is currently the best regarding to the control of the global pandemic so their shipment has the fastest recovered.

I’m not here to blame or trying to push away the responsibility or anything.

I just want to let you know that I and Museigen Hobby are working around the clock doing everything we can to make the process run smoother, if possible, faster because I want you to get your parcel like you do.

In the meantime, we will keep searching for the new source of courier service to get all of your order delivered. We just seek for some additional time, patient and understanding from you to allow us to make things work.

If you have any question or suggestion, feel free to email us at [email protected] or drop us your message through our Facebook Page, we are happy to help you out.

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