Effective on November 08, 2025, our cancellation & refunds policy updates are as the following:
1. We do not accept requests for order cancellation and refund due to merely being mind-changing or uninterested. Kindly think twice before placing an order.
2. Requests for order cancellation and refunds for orders placed within 7 days will be refunded directly through PayPal with a 5% – 5.5% deduction for PayPal handling fees. This includes the remaining balance paid for pre-order items. (For example, if you paid $131.00, the 5% handling fee is $6.55, so you will receive a refund of $124.45).
3. Request for order cancellation and refund for orders placed over 7 days, the refund can only be made in terms of equivalent Full Amount STORE CREDIT coupon code, to be used on www.museigenhobby.com
4. The refunded STORE CREDIT coupon code can be used for any items in Museigen Hobby, including the on-sales items, pre-order items, and backorder items with no time limit.
5. The refunded STORE CREDIT coupon code cannot be used for the shipping fee.
6. The deposits for the pre-order items are non-refundable. For the request of pre-order cancellation, the deposit will be automatically transferred as the cancellation fee.
7. The deposits for the pre-order items are non-switchable. The request of switching the deposit to any product is not acceptable. Kindly think twice before placing an order.
8. The shipping fee is non-refundable under any circumstances. Only the shipping cost is paid for the SF Express is undercover. Kindly take this as your consideration when selecting the shipping service during the checkout.
9. All orders placed in Museigen Hobby DO NOT involve any charge of VAT, taxes, or duty fees. It’s the customer’s full responsibility to fulfill any fees needed (duties, taxes, VAT, tariffs, and excise charges) levied from the customs to release the parcel.
10. [Malaysia Customer Only] For orders placed with the payment method of “Bank Transfer” selected, kindly complete the bank transferring payment within 3 days or we’ll cancel your order will be marked as “Cancelled” and your order will not be reserved.
11. Abandoned Orders : Orders that remain unclaimed or unshipped for more than 180 days (6 months) from the purchase date will be considered abandoned. Despite multiple reminders from our support team, if no response or shipping arrangement is made within this period, the items will be forfeited and the order will be permanently closed. As per our accounting and tax reporting policy, refunds or store credits cannot be processed for any orders older than 6 months, as these transactions have already been recorded in our financial year-end report. To ensure fairness to our customers, we provide a 3-day grace period after an order is marked as Abandoned. During this period, you may still contact us to reclaim your order and arrange a shipping fee quote immediately. After this 3-day period has passed, the order status will remain final and non-reversible.
If there are any questions or concerns, feel free to drop us an email at [email protected] and we’ll get back to you as soon as possible.