Pre-Order
Pre-order allows you to reserve the popular non-released item upfront so that you won’t miss out the popular kits again that might sold out once it released. Besides that, you can always enjoy the earlybird price while getting your hands on it before everyone else.
How Does Pre-Order Works?
STEP 1
Select your favorite Pre-order item and pay 20% deposit to reserve your spot.
STEP 2
Once you proceeded to checkout, we’ll send you an invoice via email.
STEP 3
Once the pre-order item arrived at our store, we’ll send you an email notification of its arrival.
STEP 4
Click the link inside the notification email to complete the Remaining Balance, plus shipping.
STEP 5
Once all payment received, we’ll proceed your order to ship out and update you on the tracking number.
Pre-Order Policy
20% Deposit is Non-Refundable
The purpose of pre-order is to reserve the item that might sold out once it released to the public and the 20% deposit is for your spot to be secured at an Earlybird price in a very limited stock.
So, once your pre-order placed, the deposit is non-refundable and it’ll be automatically transfer as a cancellation fee.
Changing your mind someday won’t make the deposit refundable so please think twice before placing the order.
Remaining Balance Deadline
Once your pre-ordered item arrived, you’ll receive an email notification (Email 1) of its arrival with link directing you to complete the remaining balance.
14 days later from the Email 1, you’ll receive a Final Reminder Notification email (Email 2).
3 days later from the Email 2, if we still haven’t receive your payment or any personal message, your order will be cancel without a refund (Mark as “Complete / Incomplete Remaining Balance”).
ETA is No Guaranteed
The Estimated Time of Arrival (ETA) you find under the “Official ETA” tab or on the Pre-Order Status page comes from the contact with the official manufacturer.
It is just an estimate and cannot be treated as an exact timeline of arrival since delay could happen at any given time and situation.
We don’t recommended pre-ordering for any special occasions or as a gift that required time-promising. No compensation is given for the delay.
Best Practice
Place Your Pre-Order Separately
In order to better track and follow up with you, it would be so much helpful if you could place your pre-order alone in a single transaction.
Separate other items that you might also want to purchase onto another transaction could better help us to avoid the confusion and resulting in more efficiency on managing, tracking, and proceeding with your order as you wish.
Your Email Address is Crucial
A most updated and active email address is crucial for us to contact you on the latest status of your pre-order.
We will get in touch with you via the email address you’ve given when you checkout, so if you’ve changed your email address while waiting for your pre-order.
Please contact us for the update to avoid any miss out on the notification and resulting in your pre-order get canceled.
Things You Might Want To Know
Is there a deadline to pay the Remaining Balance?
Yes, full payment for the remaining balance should be completed within 14 days from the day of the email notification sent.
Once your pre-ordered item arrived, we’ll notify you of its arrival with a link directing you to complete the remaining balance via email. From there, if we didn’t receive your Remaining Balance Payment in 14 days or any personal message, we have the right to cancel your order without a refund.
What's the estimated shipping fee I'll need to pay for my pre-order?
Unfortunately, there’s no way for us to estimate the shipping cost since the shipping fee rate is highly depending on the weight or the size of the item. So, there’s no way for us to tell how much the shipping might cost without having the item in stock. Learn more about shipping here.
What's the estimated time of arrival (ETA) for my pre-ordered item?
You can always find the estimated time of arrival (ETA) for the pre-order item under the Official ETA tab (like image shown below) or you could find the latest update on the Pre-Order Status page.
**Note: The estimated time of arrival is for reference only. It cannot be treated as an exact timeline of delivery since delay could happen at any given time. We don’t recommended pre-ordering for any special occasions or as a gift that required time promise.
If I change my mind, could I cancel my Pre-Order?
Yes, you can cancel your pre-order at any time and your deposit will be transferred as a cancellation fee so it’s non-refundable. So please think twice before you place a pre-order.
Why my Pre-Order invoice marked as "Completed" when I didn't pay the Remaining Balance?
There are two emails we send before we mark your pre-order as completed:
Email 1: Your pre-ordered item arrived, we notify you of its arrival with link that directing you to complete the remaining balance.
Email 2: 14 days later from the 1st email, we send a Final Reminder Notification to remind you to complete the remaining balance.
3 days later from the Final Reminder Notification, if we still haven’t receive your payment for the remaining balance, our system will cancel your pre-order automatically and mark as “Completed” or “Incomplete Remaining Balance”.
What if I paid the "Remaining Balance" without pre-order?
We will cancel your order and refund the amount you’ve paid, and email you the reason why we’ve made the cancellation and refund.
Can I combine pre-order item with my in-stock order? If yes, what should I do?
If you place an order with pre-order item AND the in-stock item, we’ll see what shipping option you’ve selected. If you select “Combine Shipping” as your shipping option, we’ll secure your in-stock item UNTIL your pre-ordered item arrive to proceed further.
On the other hand, if you select any other shipping option, we’ll quote you the necessary shipping fee based on the shipping service you’ve selected via email.